Refund policy
REFUND POLICY
This policy applies alongside your rights under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986, and (for Australian customers) the Australian Consumer Law. Nothing here limits those rights.
Pre-orders
Indogstructible beds are sold on a pre-order basis ahead of our first production run. Payment is taken at the time you order to reserve your bed.
- You may cancel your pre-order for a full refund at any time before your order ships. Email hello@indogstructible.co.nz with your order number.
- We confirm an estimated dispatch date by email when you order. If that date moves by more than 14 days, we'll contact you and you can choose to wait or take a full refund.
Standard returns (change of mind)
Once your bed has shipped, you may return it within 30 days of delivery for a refund of the purchase price, provided it is unused and in original condition. Return shipping for change-of-mind returns is at your cost.
Faulty or misdescribed products
If your bed arrives faulty, damaged, or not as described, contact us within a reasonable time and we will repair, replace, or refund it — your choice where the fault is major — in line with the Consumer Guarantees Act (NZ) / Australian Consumer Law. We may ask for photos to help sort it quickly.
How refunds are issued
Approved refunds go to your original payment method, usually within 5–10 business days.
Contact
Email hello@indogstructible.co.nz. We're a founder-run NZ business and aim to reply within one business day.